Privacy Policy
Last updated: January 2024
Introduction
Autogate Man ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
Information You Provide
We collect information you voluntarily provide, including:
- Name and contact information (phone number, email address)
- Service address and location
- Details about your autogate system and service requirements
- Communications with us via phone, WhatsApp, or contact forms
Information Collected Automatically
When you visit our website, we may automatically collect:
- Browser type and version
- Device information
- IP address and general location
- Pages visited and time spent on our site
- Referral source
How We Use Your Information
We use your information to:
- Provide and improve our autogate repair services
- Respond to your inquiries and service requests
- Schedule appointments and send service reminders
- Process payments and maintain records
- Send promotional communications (with your consent)
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share information with:
- Service providers who assist our operations (e.g., payment processors)
- Professional advisors (accountants, lawyers) as needed
- Law enforcement when required by law
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access your personal data that we hold
- Request correction of inaccurate data
- Withdraw consent for data processing
- Request deletion of your data (subject to legal requirements)
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified through our website or direct communication.
Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Phone: 018-298 9389
- WhatsApp: 018-298 9389
- Address: 25-GF, Jalan Setia Perdana BD U13/BD, Setia Alam, 40170